It is the policy of the Executive Branch of State government that entities receiving direct appropriations in the State's annual Budget Bill follow the following policy:
(a) The line will have an extremely high volume of calls and will be appropriately advertised,
(b) The line must be answered outside the Monday through Friday 7:30 am-6:00 pm normal working hours of Helpline and will be appropriately advertised;
(c) The line will be primarily an emergency/crisis hotline and will be appropriately advertised;
(d) The line services primarily out-of-State or out-of-country callers and will be appropriately advertised; and / or
(e) The line is required by the Del Code and/or Federal regulations or laws that cannot be replaced, legally, with the Helpline.
(a) The agency requesting the line can demonstrate that the use of a phone credit card cannot be used as a suitable replacement for the "1-800" line; and/or
(b) The line will be primarily an emergency, crisis hotline for which a phone credit card cannot be used as a suitable replacement.
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[ Revised: 1 June 2004. ]